I used WA Tax Services (through Jay). He was great on the sales end, but terrible thereafter.
He never called me when he said he would. He never looked at anything I sent to him. He always acted when I did talk to him like I was bothering him. Whenever I asked him to look at anything on my case, he would make a huffing sound then said that they'd have to charge me more for it.
Ultimately, he had someone else in his group write a terrible, unconvincing template letter that didn't include many of the unique facts in my case. I had never talked to the person who wrote the letter, and I doubt that Jay even looked at it. The IRS did nothing to change my case, and although WA Tax Service promises to help if you get rejected by the IRS, they made an absolute minimal effort in doing so. Of course, it didn't work either.
While I'm sure WA Tax Service will blame my dissatisfaction on the outcome, I can say with absolute certainty that it was the poor customer service (rude, unresponsive, slow) and lack of custom attention to my case (a boilerplate letter is not what I was paying for) that is the reason for my dissatisfaction. I would have been unhappy with that even if my case had turned out to be successful.
I wouldn't recommend this company to anyone, even my worst enemies. Maybe WA Tax Service should spend more time on customer service and doing what they are paid for than dismissing any negative feedback on them posted online.
Monetary Loss: $1500.